It is your responsibility to make sure that your item(s) are fully secure when you ship them. If you ship using our prepaid shipping labels, all packages are insured up to $100. If a package is received and looks to have been damaged due to mishandling, we will claim insurance for that package. However, if the box is secure and does not look as though anything happened during transit and the item inside was not secure, we will offer you an amount based off the condition we receive the phone in.
Modified on: Sun, Mar 4, 2018 at 2:57 PM
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