Before assessing the condition of your device, we highly recommend the following:

  • Remove the device from its cover and remove any screen protectors from the screen. We’ve had many instances where the cover and screen protector have left behind permanent marks on devices.
  • Use a flashlight or put the device under bright light to check for scratches on the screen.
  • Visually inspect device for any bends in the frame or any screen separation as this is a commonly overlooked issue .
  • Check to see if any water damage indicators have been triggered. Click here for more information.