A device is deemed non-functional when: 

  • It fails to turn on.
  • It has a non-responsive touch pad.
  • The Touch ID fingerprint /Face ID reader does not work (if applicable).
  • The camera application fails to launch.
  • It fails to connect to Wi-Fi.

Please note: A broken device should not be confused with a non-functional one. For example, a cracked phone that turns on and functions as intended is considered broken but fully functional.