EasyTradeNow Support Portal

We do not need your SIM card in order to evaluate your item. You can remove your SIM card prior to sending us the phone. If you forget, do not worry, we wil...

A phone that is “unlocked” is one that is not associated to a carrier. An unlocked phone will always have a place to put in a SIM card. If your phone does...

At least two of our specialists evaluate each item. If the evaluations do not match, we select the one that favors the customer. If you do not agree with the...

We use https://swappa.com/esn, a website that includes information from carriers, law enforcement and insurance companies to identify whether a device has b...

We also regularly assist law enforcement in the investigation of stolen property. We record the device’s electronic serial number for each item we receive, s...

We take security very seriously at EasyTradeNow. With smartphones, iPads and other tablets, it’s essentially a 1-click process to clear all data and reset th...

As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been rep...

We are continuing to invest in systems and processes that will help prevent the purchase of lost or stolen items. EasyTradeNow was the first U.S. trade-in s...

Consumers should call their carrier if a phone or tablet is lost or stolen. We also recommend that consumers file a police report. Additionally, leveraging ...

Water damage may occur if your item is exposed to moisture in any way. This could mean it fell into water or simply that it was exposed to a damp environmen...