Electronics

What do I do with my SIM Card?
We do not need your SIM card in order to evaluate your item. You can remove your SIM card prior to sending us the phone. If you forget, do not worry, we wil...
Sun, Mar 4, 2018 at 2:10 PM
What does "unlocked" mean?
A phone that is “unlocked” is one that is not associated to a carrier. An unlocked phone will always have a place to put in a SIM card. If your phone does...
Sun, Mar 4, 2018 at 2:21 PM
What if I do not agree with the evaluation of my phone?
At least two of our specialists evaluate each item. If the evaluations do not match, we select the one that favors the customer. If you do not agree with the...
Sun, Mar 4, 2018 at 2:22 PM
How do you determine whether a device has been reported lost or stolen?
We use https://swappa.com/esn, a website that includes information from carriers, law enforcement and insurance companies to identify whether a device has b...
Sun, Mar 11, 2018 at 3:49 PM
What do you do to help the recovery of stolen items?
We also regularly assist law enforcement in the investigation of stolen property. We record the device’s electronic serial number for each item we receive, s...
Sun, Mar 11, 2018 at 3:50 PM
How do you ensure the security of any data that was left behind? Does this differ for laptops, iPads and other tablets?
We take security very seriously at EasyTradeNow. With smartphones, iPads and other tablets, it’s essentially a 1-click process to clear all data and reset th...
Sun, Mar 11, 2018 at 3:51 PM
What are you doing to clearly communicate your policy regarding no acceptance of lost or stolen items?
As part of our online trade-in process, each of our customers are required to contractually confirm the device is in fact theirs to sell and has not been rep...
Sun, Mar 11, 2018 at 3:51 PM
What are your plans for the future to enhance this capability?
We are continuing to invest in systems and processes that will help prevent the purchase of lost or stolen items. EasyTradeNow was the first U.S. trade-in s...
Sun, Mar 11, 2018 at 3:52 PM
If a consumer loses a device or has something stolen, what should they do?
Consumers should call their carrier if a phone or tablet is lost or stolen. We also recommend that consumers file a police report. Additionally, leveraging ...
Sun, Mar 11, 2018 at 3:52 PM